The fail index

Eight ways a floor goes wrong.

Start with what you can see or hear. Each page names the mistake, explains why it happened, gives you the fix in order, and tells you how to stop it coming back. No judgement. We have made most of these.

Eight fails, in the order they usually happen. Pick the one that looks like your floor.

Not sure which one you have?

Press the ridge. Slide a coin under the trim. Lay a straightedge across the seam. If two fails seem to fit, start with no expansion gap; it is the most common cause and the cheapest to rule out.

Every fail page is written for a normal house on a normal weekend. Where a number matters, the instructions on your flooring carton win over anything here. Where a job is genuinely a pro job, the page says so instead of pretending otherwise.